When you can cancel and what you get back.

The Free plan is never billed, so there is nothing on it to refund. Paid plans are billed monthly in advance and are non-refundable except in cases of material service failure on our side.

Nothing is charged during the introductory free period. If you signed up before 31 October 2026, your first charge falls on 1 February 2027, and you can cancel the UPI mandate at any point before that date at no cost and with nothing owed.

Material service failure means we missed our 99.5% uptime target for a full calendar month, OR we lost your tenant data through our error (not yours). For a missed uptime month the remedy is the one set out in the Terms of Service: a service credit equal to 10% of that month’s subscription, applied to your next invoice rather than refunded as cash. Email billing@getyuvo.com with the affected dates.

If we cannot recover your tenant data after a verified loss, we refund that month in full.

You can cancel any time by emailing billing@getyuvo.com. We action it within one business day. There is no minimum term, no exit fee, no retention call.

When you cancel, the subscription stops at the end of the current billing period. You keep full access through that date; we don’t pro-rate the final month. After the period ends, your account moves to a closed state.

Your tenant data is retained for 90 days after cancellation in case you change your mind. Email us during that window and we put you back on your old plan with everything intact. After 90 days, your tenant data is deleted, except for tax records (invoices, TDS) we are required to keep under Indian tax law.

Before deletion, you can request a full export — every table as a single ZIP of CSVs, delivered within 48 hours of an email to support@getyuvo.com.

For bookings you (the venue owner) cancel:

• If the cancellation happens more than 24 hours before the slot, the captain’s payment is refunded to the captain (you handle this through your own Razorpay; Yuvo records the cancellation in the system).
• If the cancellation is within 24 hours, you can choose to refund or keep the captain’s payment as a goodwill gesture — Yuvo doesn’t take a view; it just records what happened.

For bookings the captain cancels:

• Whatever cancellation terms you have given your captains apply. Yuvo does not set or enforce a captain-facing cancellation policy — it records that the booking was cancelled and when, so you and the captain are arguing from the same timestamp rather than from memory.

Yuvo does not move money for these — the refund is between you and the captain, processed through your own payment account. Yuvo’s job is to record the cancellation. Yuvo charges no fee on any booking, so a cancellation never creates a Yuvo charge to reverse.

If you see a charge on your statement you don’t recognise, email billing@getyuvo.com within 60 days. We respond within 5 business days. If we can’t resolve it, the matter falls under the dispute clause in the Terms of Service.

Cancellation stops the subscription but keeps your account recoverable for 90 days.

Deletion is a request, not a button — email support@getyuvo.com and we confirm with you before we run it. It removes your tenant data, except for tax records, and it is irreversible. Take your export first.

Billing questions: billing@getyuvo.com. We respond within 5 business days. Refund and credit requests are handled in the order they arrive; we don’t fast-track based on tone.